Reference

How We Handle Your Information

We collect and protect your account data to process deposits, verify withdrawals and keep your session secure. This policy explains what we collect when you use Touch 'n Go eWallet, Boost or GrabPay, how we store it, and the rights you hold over your…

Account data protectionPayment transaction recordsCookie & session trackingUser rights & access requestsData retention periods
jjbet88 How We Handle Your Information
POLICY QUESTIONS

Contact Us About Your Data

If you want to review what data we hold, request a copy, ask us to delete your account information, or update your marketing preferences, reach us through any of these channels. Our team will confirm your identity before processing data requests to keep your information secure.

Team online

Live chat

Open the chat widget in your account dashboard and ask for the data-protection team; requests are logged and answered within two working days so you get a record of your inquiry and our response.

Email support

Send your request to our support address with your registered phone number and account username; we reply with the steps to verify your identity and process access, correction or deletion requests under this policy.

Account settings

Log in and navigate to privacy settings to download your transaction history, turn off marketing messages, or close your account; self-service paths give you immediate control over preferences and data export.

PROTECTION MEASURES

How We Secure Your Information

We encrypt account data in transit and at rest, restrict internal access to team members who need it to process withdrawals or answer support tickets, and log every access event for audit trails. Cookies track your session so you stay logged in across pages; you can clear them in your browser settings anytime. Retention periods follow local record-keeping rules and we delete inactive accounts after the required holding period ends.

Encryption & storage

Payment details and login credentials are encrypted with industry-standard protocols; servers are hosted in secure data centres with physical access controls and regular vulnerability scans to prevent unauthorised entry or data leaks.

Cookie use

We set session cookies to keep you logged in, preference cookies to remember your language and layout choices, and analytics cookies to measure page traffic; third-party advertising cookies are not used on our platform.

Account security

Two-factor verification via SMS protects your withdrawals; if we detect a login from a new device or location we send you an alert and require additional confirmation before allowing access to your balance or transaction history.

Retention & deletion

Transaction records are kept for the period required by financial reporting rules; once that period expires and your account is closed, we delete personal identifiers and retain only anonymised statistics for regulatory compliance and platform improvement.

Privacy Policy Answers

We collect your phone number, email, date of birth and chosen username to verify your identity and meet local requirements. Payment transactions add your Touch 'n Go eWallet, Boost or GrabPay reference numbers for deposit and withdrawal processing.

We share transaction details with payment processors to clear deposits and withdrawals, and with hosting providers who run our servers. We do not sell your information to advertisers or unrelated third parties; all sharing follows data-protection contracts.

Log in and visit account settings to download your transaction history and profile details, or contact our support team via live chat or email with your registered phone number to request a full data export within two working days.

Yes. Close your account through account settings or ask our support team; we will delete personal identifiers once the mandatory retention period for financial records ends, keeping only anonymised statistics for compliance and reporting.

We use session cookies to keep you logged in, preference cookies for language and layout, and analytics cookies to measure traffic. You can clear or block cookies in your browser settings, though some features require session cookies to work.

We retain payment and withdrawal records for the period required by local financial reporting rules. Once that period expires and your account is closed, we delete identifiable data and keep only anonymised aggregates for regulatory compliance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.